Using our massage services requires

acceptance of the following policies. 

Please read thoroughly.

Massage Times Unlike other places, massage times at Curative Hands are table times. So basically when you schedule a 60 or 90 minutes massage, you massage lasts for 60 or 90 minutes. Not 45 minutes with 15 minutes designated for preparing yourself for a massage. Please arrive on time. Arrivals • Please plan to arrive on time which gives you plenty of time to complete or update any possible forms, use the restroom, and prepare yourself for your massage, or other service. • If you arrive late, the length of your service may be adjusted to honor the appointments of my next guest, and you will be charged the full price of your scheduled services. Cancellations • Sometime life gets in the way of good things and I understand that, however, if you are going to be late, please let me know as soon as possible. • Cancellations or changes to your reservation must be made at least 24 hours before your scheduled appointment. • Less than 24 hour notice will force me to charge you earlier next time. • No show will be charged 100% of the scheduled service.  • By scheduling, you agree to these policies. Walk-ins For safety and privacy, we do not accept walk-ins. We may however be able to accommodate appointments on the same day if notified early enough and the time is available. Notification must be via a phone call or a text to myself (585- 200-4000) Confidentiality and Records Curative Hands is committed to protecting client privacy and confidentiality. No information is shared with third parties without your expressed permission, unless when required by law. No substitute for medical care Though there have been many studies showing the benefits of massage including it’s therapeutic effects on stress reduction, pain relief, and on many other ailments, massage therapy is not a substitute for medical treatment. Liability Waiver • When scheduling your massage or other service, you must make me aware of your known medical conditions and physical limitations.  • When scheduling a massage or other service, you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Ron Lauinger or Curative Hands, for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. • There will be an ‘informed consent form’ provided to you at the beginning of each massage. Right to Refuse Service Ron Lauinger of Curative Hands reserves the right to refuse appointments or terminate treatment sessions for the following reasons: conditions or pathology are present for which massage is contraindicated, conditions or pathology outside of the therapist’s scope of work or skill set, poor hygiene, improper or lewd conduct,  intoxication, or for any other reasons that compromise the integrity and safety of the client, gym, and myself. Informed Consent • Prior to your massage, a treatment plan will be presented and discussed with you. • On your first visit, you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with them. • If I have not seen a client for at least six months, they will be asked to fill out the form again. • Clients have the right to terminate their session at any time and for any reason. Existing and New Medical Conditions • It is the responsibility of the client to keep me, the therapist, informed of any medical treatment currently being taken, and to provide written permission from your physician, chiropractor, physical therapist, etc., that the massage may be continued. • You must let me know of any known allergies regarding oils, lotions and fragrances. • The client must keep me informed of any changes in their health conditions. Scope of Practice • Massage Therapy is a profession in which I, the practitioner, may apply manual techniques, and may also apply adjunctive therapies with the intention of positively affecting the health and well-being of the client. • I do not diagnose or prescribe for medical conditions nor am I allowed to provide treatment for a specific condition without a doctor’s supervision. • I am required by law to refer you for diagnosis and to follow recommendations of your physician. Respect, Clients needs and Personal Boundaries • I am more than happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it, and time permits. • You may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time, and free to leave at any time. • You will always be modestly draped. Only the area being massaged will be uncovered, unless you request otherwise. Professional Boundaries • The breast and genital area will not be massaged under any circumstances. Upper thigh, chest and abdominal areas can massaged if requested. • Because the lower back, hip & the gluteal areas are so important, they will be massaged unless you ask me not to work on them. These areas can be worked through the sheets if requested. • I will not massage anyone under the age of 18. Personal Hygiene Because our daily lives exposes us to dirt, debris as well as the natural formation of bacteria, for your health and safety, and mine, please shower prior to your appointment. Smoking There is no smoking in or near the gym. Please refrain from smoking prior to your appointment. I reserve the right to refuse treatment to any client who has an overabundance of nicotine order on their skin. Payment All sessions must be paid before or at the time of service. Valid forms of payment are: cash, check, Venmo, PayPal, Zelle, Curative Hands gift certificates, Chase Bank.  Gift certificates are available for $10 off regular price per massage and must be away as a gift and can not be used by the purchaser. If the person purchases five gift certificates they will receive one free one which can be used by the purchaser or can be given away as a gift. Gift certificates do not expire and there is no cash refund. Contact us to purchase or can be purchased at the gym. Returns and refunds There are no refunds for massage certificates or treatments.

Policies